Contact Us
For general inquiries or comments, please visit the
Contact page or email us at
info@culinaryclassics.com.
Return and Exchange Policy
Need to return an item?
Culinary Classics guarantees its products to be free of material defects and will replace items that are unused and found to be defective. We cannot accept return of custom-made or embroidered items. If you would like to return an item, please notify us by phone (1-877-378-4855) or by email with in 15 business days after receiving your order. After 15 days, we will not accept returns or exchanges. When reporting defects, please provide your account number and a description of the defect. We will give you a return authorization number to include on the return package. The invoice must be included with the return package. If the merchandise is defective or if we made an error in customization, we will pay all shipping charges for returns or exchanges. Please note that for certain products, a restocking fee may apply. Please fill out our
RMA Request Form and a Customer Service Representative will contact you.
Product Request
Aren't finding the product you are looking for?
While we do carry a large selection of products, you may have special product needs that are not listed on our website. This doesn't mean that we don't carry the product.
Submit our
Product Request Form with the appropriate information and a Customer Service Representative will investigate your request and promptly respond.
Order Status
Interested in checking on the status of your order?
Please visit our
Order Status page to contact one of our Customer Service Representatives with the appropriate information regarding your order.
Shipping and Handling
Questions about our shipping policies and charges?
We ship all orders using UPS services. For a list of our rates and detailed shipping information, review our shipping policy.
We only ship to all 50 states via our website. If you would like to ship outside the U.S.A. please call one of our Customer Service Representatives at (1-877-378-4855) and place your order. While we do carry a large selection of products, you may have special product needs that are not listed on our website. This doesn't mean that we don't carry the product.
Location and Hours
Location and Mailing Address
Culinary Classics
4025 S. Western Blvd.
Chicago, IL 60609
Hours of Operation
Monday - Thursday: 7 a.m. - 6 p.m. CST
Friday: 7 a.m. - 5 p.m. CST
Saturday - Sunday: Closed