Return and Exchange Policy
Need to return or exchange an item?
Culinary Classics guarantees its products to be free of material defects and will replace items that are unused and found to be defective. We cannot accept returns on made to order items, embroidered items, or items that show wear and tear. If you would like to return an item, please notify us by phone (1-877-378-4855) or by email within 15 business days after receiving your order.
After 15 business days, we cannot accept returns or exchanges. When reporting defects, please provide your account number and a description of the defect. We will give you a return authorization number (RMA) to include on the return package. All exchanges/returns must have an RMA number; merchandise returned to us without an RMA will not be credited. The invoice must be included with the return package. If the merchandise is defective or if we made an error in customization, we will pay all shipping charges for returns or exchanges.
Please note that for certain products, a restocking fee and/or shipping charge may apply.